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Customer relationship management :

Buttle, Francis

Customer relationship management : concepts and technologies / Francis Buttle - 2nd ed - Amsterdam ; London : Butterworth-Heinemann, c2009 - xix, 500 p. : ill. ; 25 cm

Includes bibliographical references and index

ISBN: 9781856175227 (pbk.) 1856175227 (pbk.)

Nat. Bib. No.: GBA874031 bnb

Subjects--Topical Terms:
Customer relations--Management

LC Class. No.: HF5415.5 / .B88 2009

Dewey Class. No.: 658.812

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