MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01938cam a2200373 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
14899191 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20170427110722.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
070621s2007 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
2007024932 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
1403981973 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781403981974 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0230604064 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780230604063 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocn145396504 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
BAKER |
| -- |
C#P |
| -- |
BWX |
| -- |
YDXCP |
| -- |
VP@ |
| -- |
BTCTA |
| -- |
NOR |
| -- |
RUQBL |
| -- |
LMR |
| -- |
CQU |
| -- |
DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.335 |
| Item number |
.F67 2007 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8343 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fornell, Claes. |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The satisfied customer : |
| Remainder of title |
winners and losers in the battle for buyer preference / |
| Statement of responsibility, etc |
Claes Fornell. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| Name of publisher, distributor, etc |
Palgrave Macmillan, |
| Date of publication, distribution, etc |
2007. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 247 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (p. [231]-237) and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Title |
List of figures and tables -- |
| Miscellaneous information |
1. |
| Title |
Introduction -- |
| Miscellaneous information |
2. The |
| Title |
big picture -- |
| Miscellaneous information |
3. The |
| Title |
science of customer satisfaction -- |
| Miscellaneous information |
4. |
| Title |
When customer satisfaction matters and when it doesn't -- |
| Miscellaneous information |
5. |
| Title |
Customer satisfaction and stock returns : the power of the obvious -- |
| Miscellaneous information |
6. |
| Title |
Things aren't always what they seem : inadvertently damaging customer assets -- |
| Miscellaneous information |
7. |
| Title |
Customer asset management : offense versus defense -- |
| Miscellaneous information |
8. |
| Title |
Putting the numbers to work -- |
| -- |
Notes -- |
| -- |
Index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Consumers' preferences. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents only |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html">http://www.loc.gov/catdir/enhancements/fy0730/2007024932-b.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html">http://www.loc.gov/catdir/enhancements/fy0730/2007024932-d.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
orignew |
| d |
1 |
| e |
ecip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Books |
