MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03837cam a2200373 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
12781848 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20181216105529.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
020520s2002 enka b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2002283000 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
|---|
| National bibliography number |
GBA1-W6986 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
052180342X |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm47356655 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UKM |
| Transcribing agency |
UKM |
| Modifying agency |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD58.9 |
| Item number |
.B875 2002 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
650 |
| Edition number |
21 |
| Item number |
B |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Neely, A. D. |
| Fuller form of name |
(Andy D) |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Business performance measurement : |
| Remainder of title |
theory and practice / |
| Statement of responsibility, etc |
edited by Andy Neely. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
1st Ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Cambridge : |
| Name of publisher, distributor, etc |
Cambridge University Press, |
| Date of publication, distribution, etc |
2002. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 366 p. : |
| Other physical details |
ill. ; |
| Dimensions |
26 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references and index. |
| 505 8# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Machine generated contents note: Part I Performance measurement - functional analyses -- 1 Measuring performance: The accounting perspective -- David Otley -- 2 Measuring performance: The marketing perspective -- Bruce Clark -- 3 Measuring performance: The operations perspective -- Andy Neely and Rob Austin -- 4 Finding performance: The new discipline in management -- Marshall W.Meyer -- Part II Performance measurement - theoretical foundations -- 5 A conceptual and operational delineation of performance -- MichelLebas and Ken Euske -- 6 When it should not work but does: Anomalies of high performance -- Rob Austin and Jody Hoffer Gittell -- 7 Does pay for performance really motivate employees? -- Margit Osterloh and Bruno S.Frey -- 8 Superior managers tolerance to dysfunctional behavior: A test -- Clive Emmanuel -- Part III Performance measurement - frameworks and methodologies -- 9 Performance measurement frameworks: A review -- Mike Kennerley and Andy Neely -- 10 The critical few: First among equals as parameters of strategic -- effectiveness -- Elspeth Murray and Peter Richardson -- 11 Integrated performance measurement systems: Structure and dynamics -- Umit Bititci, Allan Carrie, and Trevor Turner -- 12 Why measurement initiatives succeed and fail: The impact of parent -- company initiatives -- Mike Bourne and Andy Neely -- Part IV Performance measurement - practical applications -- 13 What really goes on in the name of benchmarking? -- David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway -- 14 Measuring marketing performance: Which way is up? -- Tim Ambler and Flora Kokkinaki -- 15 Loosely coupled performance measurement systems -- Thomas Ahrens and Chris Chapman -- 16 Redefining government performance -- Ken Ogata and Rich Goodkey -- Part V Performance measurement - specific measures -- 17 Customer satisfaction and business performance -- Kai Kristensen, Anne Martensen, and Lars Grenholdt -- 18 Linking financial performance to employee and customer satisfaction -- Andy Neely and Mohammed Al Najjar -- 19 Measuring innovation performance -- Riitta Katila -- Part VI Performance measurement - emerging issues and trends -- 20 The future of performance measurement: Measuring knowledge -- work -- Rob Austin and Pat Larkey -- 21 Measuring eBusiness performance -- Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Organizational effectiveness |
| General subdivision |
Measurement. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Performance |
| General subdivision |
Measurement. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Total quality management. |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Sample text |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/samples/cam034/2002283000.html">http://www.loc.gov/catdir/samples/cam034/2002283000.html</a> |
| 856 41 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/fy031/2002283000.html">http://www.loc.gov/catdir/toc/fy031/2002283000.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Publisher description |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/cam0210/2002283000.html">http://www.loc.gov/catdir/description/cam0210/2002283000.html</a> |
| 856 42 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Contributor biographical information |
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/enhancements/fy0731/2002283000-b.html">http://www.loc.gov/catdir/enhancements/fy0731/2002283000-b.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Item type |
Books |
