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Mastering communication at work : how to lead, manage, and influence / Ethan F. Becker, Jon Wortmann.
Material type:
TextPublication details: New York : McGraw-Hill, c2009.Edition: 1st edDescription: viii, 232 p. ; 23 cmISBN: - 9780071625029 (alk. paper)
- 007162502X (alk. paper)
- 658.45 22
- HD30.3 .B415 2009
- HF5718
Contents:
Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.
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Centeral Library First floor - Management | 658.45 B.E.M 2009 (Browse shelf(Opens below)) | Available | 19561 |
Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill.
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