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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
Material type:
TextPublisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type: - text
- unmediated
- volume
- 9780273740483 (pbk.)
- 658 23
- HD9980.5 .J647 2012
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Centeral Library First floor - Management | 658 J.R.S 2012 (Browse shelf(Opens below)) | Available | 23008 | ||||||||||||||
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Centeral Library First floor - Management | 658 J.R.S 2012 (Browse shelf(Opens below)) | Available | 23009 | ||||||||||||||
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Books
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Centeral Library First floor - Management | 658 J.R.S 2012 (Browse shelf(Opens below)) | Available | 23010 |
Includes bibliographical references and index.
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