Conflict survival kit : tools for resolving conflict at work - Griffith, Dan (Daniel B.); Goodwin, Cliff, 1948-; Goodwin, Cliff, 1948- (Boston : Pearson, 2013)
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
Includes bibliographical references and index.
Keywords: Conflict management; Interorganizational relations; Industrial relations; Psychology, Industrial; Conflict (Psychology)