Fundamentals of organizational communication : knowledge, sensitivity, skills, values /
Pamela S. Shockley-Zalabak
- 8th ed
- Boston : Pearson Allyn & Bacon, ℗♭2012
- xviii, 446 pages : illustrations ; 24 cm
Includes bibliographical references.
Organizational communication: a competency-based approach -- Perspectives for organizational communication -- Communication implications of major organizational theories -- Organizational communication: values and ethical communication behaviors -- Individuals in organizations -- Groups in organizations -- Leadership and management communication -- Participating in organizations: developing critical organizational communication competencies -- Organizational conflict: communicating for effectiveness -- Strategic organizational communication: professional applications of organizational communication -- Organizational change and communication -- Career options for organizational communication