Becker, Ethan F. <br/><br/>
Mastering communication at work :  how to lead, manage, and influence / 
Ethan F. Becker, Jon Wortmann. 
 - 1st ed 
 - New York :  McGraw-Hill,  c2009. 
 - viii, 232 p. ;  23 cm. 
<br/><br/>Match your listener's tendency -- Manage your ethos -- Speak to motivate -- Frame -- Validate -- Add color -- Defensiveness -- Meetings -- Hiring -- Delegation -- Criticism -- Presentations -- Communication as a hard skill. 
<br/><br/><label>ISBN: </label>9780071625029 (alk. paper) 007162502X (alk. paper) 
<br/><br/><label>LCCN: </label>2009022635 
<br/><br/><label>Nat. Bib. No.: </label>GBA964228  bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>015301731  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Business communication.
<br/><br/><label>LC Class. No.: </label>HD30.3  / .B415 2009 HF5718 
<br/><br/><label>Dewey Class. No.: </label>658.45