TY - BOOK AU - Bruce,Anne AU - Hampel,Brenda AU - Lamont,Erika TI - Solving employee performance problems: how to spot problems early, take appropriate action, and bring out the best in everyone SN - 9780071769075 (alk. paper) AV - HF5549.5.P35 B78 2011 U1 - 658.3128 22 PY - 2011/// CY - New York PB - McGraw-Hill KW - Performance standards KW - Employees KW - Rating of KW - Problem employees N1 - Set expectations to avoid performance issues -- The four-step model to getting performance management right every time : start where you are -- Communicate clearly and often -- Accelerate performance success : from 0 to 60 in real situations -- How leaders can be proactive (and not reactive) with performance : make a plan and do it! -- 30 starters for tough performance conversations : waiting and hoping won't cut it -- Managing performance in today's dynamic workplace -- Coach and develop : case studies, templates, and tools -- Measuring performance to spot problems early -- Using the strategies successfully in your organization ER -