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010			_a 2002283000
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020			_a052180342X
035			_a(OCoLC)ocm47356655
040			_aUKM _cUKM _dDLC
042			_alccopycat
050	0	0	_aHD58.9 _b.B875 2002
082	0	0	_a650 _221 _bB
100			_aNeely, A. D. _q(Andy D)
245	0	0	_aBusiness performance measurement : _btheory and practice / _cedited by Andy Neely.
250			_a1st Ed.
260			_aCambridge : _bCambridge University Press, _c2002.
300			_axiii, 366 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
505	8		_aMachine generated contents note: Part I Performance measurement - functional analyses -- 1 Measuring performance: The accounting perspective -- David Otley -- 2 Measuring performance: The marketing perspective -- Bruce Clark -- 3 Measuring performance: The operations perspective -- Andy Neely and Rob Austin -- 4 Finding performance: The new discipline in management -- Marshall W.Meyer -- Part II Performance measurement - theoretical foundations -- 5 A conceptual and operational delineation of performance -- MichelLebas and Ken Euske -- 6 When it should not work but does: Anomalies of high performance -- Rob Austin and Jody Hoffer Gittell -- 7 Does pay for performance really motivate employees? -- Margit Osterloh and Bruno S.Frey -- 8 Superior managers tolerance to dysfunctional behavior: A test -- Clive Emmanuel -- Part III Performance measurement - frameworks and methodologies -- 9 Performance measurement frameworks: A review -- Mike Kennerley and Andy Neely -- 10 The critical few: First among equals as parameters of strategic -- effectiveness -- Elspeth Murray and Peter Richardson -- 11 Integrated performance measurement systems: Structure and dynamics -- Umit Bititci, Allan Carrie, and Trevor Turner -- 12 Why measurement initiatives succeed and fail: The impact of parent -- company initiatives -- Mike Bourne and Andy Neely -- Part IV Performance measurement - practical applications -- 13 What really goes on in the name of benchmarking? -- David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway -- 14 Measuring marketing performance: Which way is up? -- Tim Ambler and Flora Kokkinaki -- 15 Loosely coupled performance measurement systems -- Thomas Ahrens and Chris Chapman -- 16 Redefining government performance -- Ken Ogata and Rich Goodkey -- Part V Performance measurement - specific measures -- 17 Customer satisfaction and business performance -- Kai Kristensen, Anne Martensen, and Lars Grenholdt -- 18 Linking financial performance to employee and customer satisfaction -- Andy Neely and Mohammed Al Najjar -- 19 Measuring innovation performance -- Riitta Katila -- Part VI Performance measurement - emerging issues and trends -- 20 The future of performance measurement: Measuring knowledge -- work -- Rob Austin and Pat Larkey -- 21 Measuring eBusiness performance -- Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aPerformance _xMeasurement.
650		0	_aTotal quality management.
856	4	1	_3Sample text _uhttp://www.loc.gov/catdir/samples/cam034/2002283000.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/fy031/2002283000.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/cam0210/2002283000.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0731/2002283000-b.html
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2ddc _cBK