| 000 | 00972cam a2200289 a 4500 | ||
|---|---|---|---|
| 999 |
_c2423 _d2423 |
||
| 001 | 230991275 | ||
| 003 | OCoLC | ||
| 005 | 20170124112458.0 | ||
| 008 | 080528s2009 ne a b 001 0 eng | ||
| 015 |
_aGBA874031 _2bnb |
||
| 020 | _a9781856175227 (pbk.) | ||
| 020 | _a1856175227 (pbk.) | ||
| 035 |
_a(OCoLC)230991275 _z(OCoLC)226659617 |
||
| 040 |
_aUKM _cUKM _dYDXCP _dBTCTA _dBAKER _dBWKUK _dBWK _dBWX _dCIN |
||
| 042 | _aukblcatcopy | ||
| 050 | 4 |
_aHF5415.5 _b.B88 2009 |
|
| 082 | 0 | 4 |
_a658.812 _222 |
| 100 | 1 | _aButtle, Francis | |
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle |
| 250 | _a2nd ed | ||
| 260 |
_aAmsterdam ; _aLondon : _bButterworth-Heinemann, _cc2009 |
||
| 300 |
_axix, 500 p. : _bill. ; _c25 cm |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 942 |
_2ddc _cBK |
||