000			01982cam a2200373 a 4500
999			_c5907 _d5907
001			811778277
003			OCoLC
005			20170402111223.0
008			120928s2014 maua b 001 0 eng
010			_a2012037218
020			_a9780205862139
020			_a0205862136
035			_a(OCoLC)811778277
040			_aDLC _beng _cDLC _dKMS _dCUL
042			_apcc
050	0	0	_aBF637.I48 _bL85 2014
082			_a303.6
092			_a303.6 _bC1327m 2014
100	1		_aCahn, Dudley D
245	1	0	_aManaging conflict through communication / _cDudley D. Cahn, Ruth Anna Abigail
250			_a5th ed
260			_aBoston : _bPearson, _cc2014
264			_c2014
300			_axii, 324 p. : _bill. ; _c24 cm
504			_aIncludes bibliographical references and index
505	0		_aIntroduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict
520			_aManaging Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts
650		0	_aConflict (Psychology)
650		0	_aInterpersonal conflict
650		0	_aConflict management
700	1		_aAbigail, Ruth Anna
942			_2ddc _cBK