| 000 | 01329cam a2200337 i 4500 | ||
|---|---|---|---|
| 999 |
_c8592 _d8592 |
||
| 001 | 19130424 | ||
| 005 | 20170522085512.0 | ||
| 008 | 160610s2012 enka b 001 0 eng | ||
| 010 |
_a 2016373440 _z 2012008747 |
||
| 020 | _a9780273740483 (pbk.) | ||
| 040 |
_aDLC _beng _erda _cDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.J647 2012 |
| 082 | 0 | 0 |
_a658 _223 |
| 100 | 1 | _aJohnston, Robert, | |
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, Graham Clark and Michael Shulver. |
| 250 | _aFourth edition. | ||
| 264 | 1 |
_aHarlow, Essex, England ; _aNew York : _bPearson, _c2012. |
|
| 300 |
_axxii, 460 pages : _bcolor illustrations ; _c27 cm |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aClark, Graham, _d1949- |
|
| 700 | 1 | _aShulver, Michael. | |
| 906 |
_a7 _bcbc _corigcop _d3 _encip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||